Contact Us
Last updated Sep 20, 2026
Four mailboxes, each one owned by the team that can actually answer it. Writing to the right one is usually the difference between a same-day reply and a reply that has been forwarded twice.
Sales and quotations
Pricing at volumes above the published breaks, multi-brand orders, samples, and OEM or ODM enquiries. Tell us the SKUs, the quantities and the destination port or address — a quotation that has all three is one we can send back the same day.
Response time: within one business day.
Order support
Anything about an order that already exists: status, amendments, invoices and proforma documents, discrepancies between what arrived and what was ordered. Quote your order number in the subject line — it is the only identifier that lets us find the order without asking you a question first.
Response time: within one business day.
Logistics and documentation
Shipping bookings, DDP quotations, bills of lading and certificates of origin, customs paperwork, and anything that has to go to a forwarder. If a shipment is already moving, include the container or booking reference.
Response time: within two business days. Freight quotations can take longer, because they are priced by an external forwarder rather than by us.
Supplier and brand enquiries
Manufacturers who would like a storefront on globallinker. The review described on our About Us page needs your business registration, your product list with specifications, and your published trade terms. Enquiries without those three documents take longer, because the first reply can only ask for them.
Response time: within three business days.
Registered office
globallinker Pte. Ltd.
18 Supply Chain Avenue, #07-04
Singapore 618499
Business hours are Monday to Friday, 09:00 to 18:00, GMT+8. The offices are closed on Singapore public holidays. Mail sent outside those hours is answered on the next business day rather than the next day.
Before you write
- Check the product page first. MOQ, lead time, carton dimensions and Incoterms are published on every listing, and most questions are answered there.
- Check the help centre. Shipping, payment and ordering questions are covered on /help.
- One thread per topic. A new message on an old thread is read after the old thread's queue, not before it.