Terms of Service

These terms govern your use of the globallinker marketplace. By opening an account, browsing a storefront or placing an order, you accept them. If you do not accept them, do not use the platform.

1. Who we are, and the one clause to read first

globallinker Pte. Ltd. operates a marketplace on which independent manufacturers and brands list goods for sale to trade buyers.

globallinker is not the seller of any product on this platform. The contract of sale for every order is formed directly between you and the brand whose storefront you ordered from. We are not a party to it. We do not manufacture, own, inspect, store or ship the goods, and we do not set the prices.

Three consequences follow, and they are the reason this clause is first:

• Product descriptions, specifications, warranties and lead times are the brand's statements to you, not ours.
• A dispute about goods that were ordered, paid for and delivered is a dispute between you and the brand. We provide the order record and will help resolve it, but we cannot decide it on the brand's behalf.
• Where these terms and a brand's own terms differ on a matter of sale — price, quality, delivery, warranty — the brand's terms govern the sale, and these terms govern your use of the platform.

2. Accounts and eligibility

• globallinker is for businesses. You must be at least 18 and authorised to enter binding contracts for the business you register.
• You must give accurate registration details, including a real business name and address, and keep them current.
• Your credentials are yours. You are responsible for activity under your account, and you must tell us promptly if you believe it has been used without your authority.
• We may refuse, suspend or close an account under section 12.

3. Orders and acceptance

• Listing a product on a storefront is an invitation to order, not an offer. Submitting an order is your offer to buy on the terms shown.
• The sale is formed when the brand accepts your order — by confirming it or by dispatching the goods. Until then, no contract of sale exists between you and the brand.
• A brand may decline an order. Where it does, any amount you have paid for it is refunded in full.
• We record the prices, quantities and terms in force when an order is placed. That record is the reference for what was agreed — a later change to a product page does not rewrite an order that has already been placed.

4. Prices, minimums and currency

• Prices are quoted in US dollars unless a storefront says otherwise, and are exclusive of any tax, duty or customs charge unless the order is placed on delivered-duty-paid terms.
• Quantity-break prices apply as published: the unit price shown for a break applies to orders at or above that quantity. Freight is quoted separately and is not part of the unit price.
• Minimum order quantities, order multiples and available stock are set by the brand and shown on the product page. We do not override them.
• Obvious pricing errors do not bind a brand. If the error is found before dispatch, the order may be cancelled and any payment refunded in full.

5. Shipping and Incoterms

• FOB — the brand delivers the goods to the named port or forwarder, cleared for export. From that point you bear the cost and risk of the onward movement. This is the default on most listings.
• DDP — the brand arranges and pays for the movement to the named destination, including import clearance and duties where the destination permits. DDP is quoted per order, and the quotation is valid for the period stated on it.
• Where the Incoterms edition matters, the edition stated in the brand's quotation applies. Where none is stated, Incoterms 2020 applies.
• Delivery dates are estimates unless a brand expressly commits to a date in writing. Time is not of the essence unless the order says so.

6. Payment

• Accepted methods are shown at checkout and are set per brand. They may include card payment through our payment provider and bank transfer against a proforma invoice.
• On bank transfer, the brand is not obliged to begin production or release goods until the funds have cleared.
• You are responsible for any bank charges, intermediary fees or currency-conversion costs on your side of the payment.
• Card payments are processed by a third party. We do not receive or store card numbers. Chargebacks are handled under the payment provider's rules and section 9.

7. Title and risk

Title to and risk in the goods pass from the brand to you in accordance with the Incoterm on the order — for FOB, when the goods are placed on board at the named port; for DDP, on delivery to the named destination. Until title passes, you hold the goods as bailee for the brand and must keep them identifiable.

8. Inspection, defects and warranty

• Inspect on arrival. You must examine the goods, or have them examined, within 30 days of delivery and notify the brand of any shortage, damage or non-conformity within that period. Claims made after it are difficult to attribute and may be refused.
• Notify both the brand and globallinker, and keep the packaging, photographs and the carrier's documentation. A damage claim that the carrier was never told about is usually a claim the carrier will not accept.
• Where goods are non-conforming and the claim is made in time, the brand's obligation is to repair, replace or credit at its option. This is in addition to any warranty the brand gives.
• Goods are sold with the manufacturer's warranty, not ours. We pass warranty claims to the brand and follow them up, but the obligation is the brand's.

9. Returns and cancellations

Our Returns Policy forms part of these terms and sets out the inspection window, what may be returned, and how a claim is resolved. In short: defective, incorrect or short-shipped goods are the brand's responsibility; a change of mind on made-to-order or private-label goods is not returnable.

Business-to-business sales are not subject to a consumer cooling-off period. If you order as a business, no statutory right to cancel within 14 days applies, and nothing on this platform should be read as granting one.

10. OEM, tooling and intellectual property

• Where a brand produces goods to your specification or under your brand, the terms of that arrangement — including who owns the tooling, the artwork and the mould — are agreed between you and the brand in writing, and globallinker is not a party to it.
• You are responsible for ensuring you hold the rights to any trademark, design or artwork you supply to a brand.
• Listing content on this platform — photographs, descriptions, specifications — belongs to the brand or its licensors, and may not be copied for your own listings or marketing without permission.
• The globallinker name, logo and site content belong to us and may not be used without written permission.

11. Acceptable use

You must not:

• Place orders you do not intend to pay for, or use the platform to obtain goods by deception.
• Access an account that is not yours, or attempt to defeat any access control or rate limit on the platform.
• Scrape, harvest or bulk-extract catalogue content, buyer data or pricing, or resell access to the platform.
• Upload anything containing malware, or content that infringes another party's rights.
• Use the platform to sell or buy goods whose trade is prohibited by applicable law, including goods subject to sanctions.
• Misrepresent your business, your authority to buy, or your end use of the goods.

12. Suspension and termination

We may suspend or close an account, with or without notice, where these terms are breached, where we are required to by law, or where an account presents a fraud or credit risk to other users. Where it is reasonable to do so, we will say why.

Orders already accepted by a brand are not cancelled by the closure of an account, and the brand's obligations and yours under them survive. Closing your account does not delete records we are required to retain — see the Privacy Policy.

13. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

Subject to that:

• We are not liable for the goods. As the platform rather than the seller, our responsibility for product quality, conformity, delivery or warranty rests with the brand.
• We do not warrant that the platform will be uninterrupted, error-free or free of harmful components, or that catalogue content is accurate — it is supplied by the brands.
• Our total liability arising out of your use of the platform is limited to the greater of the fees you paid to us in the twelve months before the claim, or USD 1,000.
• We are not liable for indirect or consequential loss, including lost profit, lost business or loss of goodwill.

14. Force majeure

Neither we nor a brand is liable for a delay or failure caused by something beyond reasonable control — natural disaster, epidemic, war, sanctions, strike, port closure, failure of a carrier or utility, or an act of government. The affected party must tell the other promptly, and obligations are suspended for as long as the event continues.

15. Governing law and disputes

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over disputes about them. This does not affect your right to bring a claim in your own country where the law gives you that right, and it does not govern a dispute about a sale — that is governed by the brand's terms and the law they specify.

16. Changes to these terms

We may update these terms as the platform changes. The version in force is the one published here when you use the platform. Where a change materially affects your rights, we will notify account holders by email before it takes effect.

17. Contact

globallinker Pte. Ltd.
18 Supply Chain Avenue, #07-04
Singapore 618499
support@globallinker.com